Frequently Asked Questions
1Q:
What do some of these words and phrases mean?
A: Wreath Lingo - This is a glossary of words and phrases that will be used throughout the Fundraising Season! Click on the link and take a look!
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2Q:
Where can I get more information about this fundraiser?
A: Information Kit - Click on this link and fill in the required information and we'll send you our Information Kit free!
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3Q:
Where do I find my Customer ID and Password?
A: This is printed at the top of your Welcome Letter which you will receive in your Information Kit.
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4Q:
What if I can't find my Customer ID and Password on the Welcome Letter or I forgot them?
A: Call our Customer Service Representatives at 1-800-446-4229 or email us at
wreaths@mickman.com.
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5Q:
How much profit will I make with the 2011 Wreath Fundraiser? Who determines the selling price and profit margin?
A: You determine the price and profit margin! Take the price of each product, add the shipping cost (this information is found on the back of the
2011 Price List), include the cost of the delivery bag (for wreaths, and sprays if utilizing), then add your profit (we recommend $5-$7 per item).
Example: Wreath cost = $9.99
Shipping = $2.90 (depending on your zone)
Delivery bag = $0.41
Greenzit = $0.80
Your cost = $14.10
Add profit = $5.00
Total price = $19.10
Round up for Selling Price = $20.00
**NOTE: If you Are using Greenzit, be
sure to include that in your Final
Price**
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6Q:
Is there a minimum order?
A: We do not require a minimum order. However, we are a wholesale supplier and all products are shipped in full case quantities. These case quantities are listed on your 2011 Price List.
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7Q:
Can we do both the Bulk Order Program & the Holiday Gift Product Program together or one without the other?
A: Yes, you may choose to do both Programs or one without the other. The choice is yours. Keep in mind that the Holiday Gift Program does not require any additional work, but certainly increases your profit margins!
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8Q:
Are the Evergreens harvested in an environmentally friendly fashion?
A: Yes! Mickman Brothers is one of the founding partners of the Balsam Bough Partnership. The Balsam Bough Partnership was recognized by the US Forest Service for “outstanding accomplishments in sustaining rural economic growth and promoting the conservation of the balsam resource in Northern Minnesota.”
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9Q:
How do I sign up for the Wreath Fundraiser?
A: You sign up for the Wreath Fundraiser by submitting the Fundraising Data Sheet(?) you received in your Information Kit by mail or fax; or by submitting the Fundraising Data Sheet at
www.mickman.com\fundraising using your Customer ID and Password from the Welcome Letter in the Information Kit. After submitting the Fundraising Data Sheet you need to order your Sales Aids to complete the sign up process!
To order on the website, click on the ‘How Do I Get Started?' button and follow the menu
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10Q:
How do I submit my Fundraising Data Sheet?
A: Your Fundraising Data Sheet is simply an order for your fundraising materials.
There are two parts to this process. First you need to fill in your information. Second, you have to select which Sales Aids you want your group to use.
To start, click Fundraising Data Sheet. Enter in your Customer ID and Password from your Welcome Letter in the Information Kit. Then fill in the information and submit.
Click on Continue to enter the store where you can view and select your Sales Aids.
You will need to order enough Sales Aids for each of your members plus any extras for parents.
Don't forget to order Posters and Door Hanger Notices.
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11Q:
How do I order Sales Aids?
A: Sales Aids can be ordered by submitting the Fundraising Data Sheet(?) you received in your Information Kit by mail,
fax or by submitting the Fundraising Data Sheet at
http://www.mickman.com/fundraising/datasheet.php using your Customer ID and Password from the Welcome Letter in the Information Kit. To order on the website, click on the ‘How Do I Get Started?' button and follow the menu.
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12Q:
What is the typical length of the selling period?
A:We recommend giving your members 2-3 weeks to sell. This will allow you to have Status Meetings to check your members' progress, answer questions, share tips, and allow “slow-starters” to see how easy it is!
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13Q:
Can I get a Sample Wreath to show my customers before they order?
A: Yes, contact your Customer Service Representative at 1-800-446-4229 to find out more!
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14Q:
What is the best way to promote our Fundraiser?
A: Having a Fundraiser Event is an easy way to generate more Sales! To promote your event we recommend the following:
a) Call your CSR to discuss the event,
b) Order posters to publicize the event, and
c) Order a Sample Wreath (or Spray) to display at the event. This will definitely increase your sales!
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15Q:
How does my Group determine our selling price and profit margin (i.e. how much should we charge our customers)?
A: Add all of your costs, determine your profit, then set your Selling Price: a) Add all of your Costs: Product Prices + Shipping Costs + Delivery Bag Cost +
Greenzit Cost.
For example, a Group in Ohio is calculating their 25” Wreath Total Cost:
a) $9.99 (Wreath Cost) + $2.82 (Shipping) + $0.40 (Delivery Bag) = $14.10 (total Wreath Cost)
b) Set your Profit (we recommend $5-$7 per item): $6.25
c) Your Selling Price: $14.10 + $6.25 = $20.30
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16Q:
How do I calculate Shipping Costs: by item or by case?
A: Shipping Costs are by item (not case) and are based on geographic zones. To determine your Shipping Costs refer to the Shipping Chart on the back of the
Price List: find your state to determine your Zone and then use the Item / Zone chart to find your per item shipping cost.
For example, the cost of a 25” Classic Wreath for a group in Ohio is $9.99 (Wreath Cost) + $2.68 (Shipping) = $12.67
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17Q:
Do orders have to be in full case quantities?
A: All orders must be placed in full case quantities (see
Price List for quantities). Items will shipped in case quantities. No exceptions.
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18Q:
When is the Final Order due to Mickman Brothers?
A: Our Standard Program requires that you submit your order via mail, fax or online on or before November 2nd. If you choose the Late Order Program(?), your order is due on November 15th and delivery will be the week of December 6th - 10th.
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19Q:
Where can I find the Fundraising Tally Spreadsheet?
A: The Fundraising Tally Spreadsheet(?) can be found when you order your Sales Aids. It is in the online store
& the Fundraising tools page and can be downloaded to your computer. This form is free and is helpful in calculating your sales and profits.
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20Q:
How do I submit my Final Bulk Order?
A: All Final Bulk Orders(?) need to be in writing to ensure accuracy. One may either submit a hard copy of the Final Order Form via fax or mail; or submit your Final Order online. To submit the Final Order at
www.mickman.com\fundraising, click on Submit Final Order and fill in your Customer ID and Password.
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21Q:
How do I submit my Holiday Gift Product Order?
A: Each Holiday Gift Product Greeting Card Order Form(?) has a unique bar code, so Mickman Brothers needs the original copy of EACH order. To submit, please add up the orders for each of the Holiday Gift Products and complete the yellow HGP Organizational Worksheet. Mail the yellow HGP Organizational Worksheet along with the original HGP Greeting Card Order Forms and payment in full to
Mickman Brothers, 14630 Highway 65, Ham Lake, MN 55304.
(see pages 6-7 of the Program for Success Guide for more details)
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22Q:
How many Holiday Gift Product Greeting Card Order Forms do I need?
A: We generally send 2 HGP Order Forms per Sales Aid ordered. If you believe your group will require extra forms, simply enter the additional number of forms required in the appropriate box when adding the Sales Aids to your cart.
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23Q:
How do I change my order after it has been submitted?
A: To change your Final Bulk Order you should contact your Customer Service Representative at 1-800-446-4229 at your earliest convenience. If your order has been processed you will need to submit an Add-On Order.
(?).
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24Q:
How do I submit my Add-On Order?
A: If additional product is needed after we have started processing your order, you can
"add on to" your order by submitting this form either Online, by fax or by mail. Add-On Orders(?) are considered a separate order from the original Final Order. As such, they will be sent separately and invoiced separately. Shipping rates for Add-On Orders will be greater than the published Shipping Costs because these are much smaller orders and are more costly to ship. It is best to order a few “extras” on your original order. Add On Orders must be placed in full case quantities.
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25Q:
When is our Payment due?
A: For customers with approved credit, the terms are 50% payment due within 2 weeks of receiving your order and the balance is due within 30 days or by Dec 26th, whichever comes first.
Payment for the Holiday Gift Program has to be submitted with your HGP Organizational Worksheet(?) and all of the HGP Greeting Card Order Forms.
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26Q:
How do I make a Credit Card Payment?
A: You can complete the Credit Card Payment Form and submit via
Fax or Mail along with your Final Order, or you can use the Credit Card Payment option when submitting your Final Order online.
If you submit a Credit Card Payment with your Final Order, the full amount will be charged to your Credit Card after your Bulk Order has been shipped.
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27Q:
Who should the checks be made out to?
A: Checks
from your customers should be made out to your
organization. We will accept a check for your entire
order from your
organizations checking account.
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28Q:
Are the Wreaths and Sprays decorated when they arrive or is "some assembly" required?
A: The Victorian Wreaths and Victorian Sprays will arrive fully decorated - the bows should be fluffed by your customer once delivered.
The Classic Wreaths and Classic Sprays are fully decorated with the exception of the velvet bow. We do not attach the bow because the velveteen material is likely to be scratched during shipment. The pre-tied bows are easily attached by twisting the two wires together in the back of the wreath. Additional instructions are located on tab 4 of your Holiday Fundraising Organizer.
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29Q:
How much space will it take to store my order when it arrives?
A: Of course you will not have to store your Holiday Gift Products at all since they will be delivered directly to your customers. For your bulk order, click on
Product Storage, which lists the size of the packages and how much space an ‘example size' order will take up. This information is also listed on the back page of your 2011 Fundraising Guide.
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30Q:
How should I store the products?
A: The Evergreen products will do best in cool, dry places such as garages.
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31Q:
What do we do if we have a problem with our shipment, such as shortages or damages?
A: Contact your Customer Service Representative(?) within 2 days of receiving your order. We will reship any damages and work directly with the shipping carrier to resolve issues. Please take pictures of damaged product and send to use as proof for our claims with the carrier.
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32Q:
What type of Sales Incentives does Mickman Brothers offer?
A: We offer Sales Achievement Patches and Medallions. We recommend you hold an Awards Ceremony at the end of your Fundraiser to recognize your members' hard work!
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33Q:
How do I contact a Customer Service Representative?
A: Call 1-800-446-4229 to talk to any of our Customer Service Representatives. Our business hours are Monday through Friday 8AM to 4:30PM and increase seasonally.
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34Q:
How do I contact Mickman Brothers?
A: Phone: 1-800-446-4229 OR 763-434-4047
Fax: 763-434-4611
Address: 14630 Highway 65 NE Ham Lake, MN 55304
Email: fundraising@mickman.com
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